The SARS CoV-2 pandemic (COVID 19) forced society and healthcare providers to rethink behavior and attitudes. In this context, the Luz Saúde Group will condition the non-urgent elective activity in its Hospitals, that is, consultations, exams and scheduled surgeries, in order to: comply with measures to contain the spread of the disease, namely avoiding the concentration of people in waiting rooms and in circulation in our hospitals and clinics. ensure that patients followed at the Hospital da Luz maintain the response they need in terms of cancer treatments, surveillance of their chronic diseases, urgent diagnoses for serious diseases, among others. A) Thus, requests for scheduling new appointments and exams should preferably be made through the hospitaldaluz.pt website or the MY LUZ app. All these requests will be evaluated by the physicians responsible for them, who will identify the clinical criteria that may justify each case: Scheduling for the requested date; The scheduling proposal for a later date; In eligible cases, scheduling a video consultation; Clients will be contacted by phone or SMS if appointments, exams and surgeries already scheduled must be rescheduled. B) The Hospital da Luz network remains in operation with the necessary resources to guarantee, safely, the attendance to: Pregnants (follow-up and delivery) Cancer patients Patients with chronic diseases Postoperative reassessment Urgent surgeries Priority elective surgeries among other urgent exams, consultations or treatments, according to strictly clinical priority evaluation criteria. C) The Luz Saúde Group is scrupulously complying with the directives of the General Directorate of Health (DGS), as required in the face of the pandemic situation that the country is going through, so we remind our customers that all citizens with suspected or confirmed infection SARS CoV-2 (COVID 19) should go to the reference hospitals of the National Health Service, whose list can be consulted on the website dgs.pt.
