The Hospital da Luz network call service is ensured with the help of a Digital Assistant , allowing us to be always available for our clients 24 hours a day, 365 days a year . This service assists in scheduling, rescheduling, and cancelling consultations, video consultations, and exams , also providing information on upcoming appointments. Beyond the possibility of checking it all afterwards on MY LUZ app, we will always send you an email or text message. The Digital Assistant is accessed on our national unique line (217 104 400) and LUZ 24 (217 104 424) , both land line numbers. In exceptional situations requiring the rescheduling of a consultation / video consultation or exam, you will receive a call from our Digital Assistant through that national land line (217 104 400). In order to ensure your privacy and the safety of your health data, the Digital Assistant starts the call with a few validation questions . Please, answer in a natural way and without pause for the process to be as rigorous as possible. Whenever necessary, your call will be forwarded to a Technician of Customer Service (available from 8 a.m. to 7 p.m., Monday to Saturday, except holidays) or a scheduling request will be generated. In the case of a few specific exams, the Scheduling Requests will be answered in the first 24 working hours after contact. We recall that, besides the national unique line, the clients of Hospital da Luz network have at their disposal on our sites and on MY LUZ app a specific area – Client Support –, where they can find answer to the most frequent doubts and questions concerning the services we provide.
