A survey to more than a thousand people that used Hospital Beatriz Ângelo services (HBA), last year, showed that the population served by this hospital continues to evaluate quite positively healthcare provided at HBA. Ambulatory surgery has the highest scores given by users, with an average of 90 points in 100. Emergency service, which is a problematic area in hospitals, obtained a positive level of satisfaction in HBA. The survey, performed by an external consultant, evaluates client satisfaction in five major hospital areas and analyses client assessment of HBA services quality. The five areas elected were ambulatory surgery, external consultations, day hospital, internment and emergency service. According to the survey conclusions «the users of ambulatory surgery confer, in general, the highest scores to this service, the lowest scores being given by emergency service users». The same study reveals that the average index of satisfaction of Hospital Beatriz Ângelo clients is of 83,1 in 100 points, which indicates that users evaluate very positively, in whole, the healthcare provided at HBA. Furthermore, according to the survey and in comparison with the results obtained in the previous survey of 2014, «there is an over-all rise in the average evaluation of external consultations and internment», indicating that HBA users are more satisfied now than in 2014 with the service provided in those areas. The physicians’ performance is one of the main reasons pointed out by users when affirming their satisfaction with HBA services. Nurses, on the other hand, are fundamental in the evaluation of quality in ambulatory surgery and internment. Finally, the work of reception personnel and technical and healthcare professionals in diagnosis and treatment areas is essential for the satisfaction level rise in day hospital and emergency sorting. As for emergency, the external consultant survey evaluated this service in its different aspects, concluding that the clients’ assessment is globally positive, with an index of satisfaction above 80 in 100 points. The survey was based in about a thousand questionnaires to users of HBA services, between February and November 2015.
