During the covid-19 pandemic, in which we must maintain social distance, non-face-to-face medical consultations at Hospital da Luz, such as telephone consultations, are an option to keep up with your usual doctor or clarify any doubts that arise. Telephone consultations are always carried out from Hospital da Luz, with the doctor having access to the patient clinical file during the consultation, as in a face-to-face consultation or a videoconsultation. Phone consultations are only available at Rede Hospital da Luz during the covid-19 pandemic. How can I book a phone consultation? Ask for the appointment in your personal area of MY LUZ, by WhatsApp ( 927 529 648 ) or through the general telephone number of your Hospital da Luz that you can consult here. In hospitals and clinics that do not have MY LUZ, telephone appointments are made through the general telephone number of the hospital or clinic that you can consult here . What happens on the day of the telephone consultation? On the day of the telephone consultation, choose a suitable location and wait for our call to start the consultation. If the clinical situation requires it, non-face-to-face appointments are rescheduled for face-to-face appointments. How do I pay for the telephone consultation? The invoice is available at MY LUZ, which provides the following payment methods: credit card, MB WAY, PayPal or ATM reference. We can also send the invoice and payment details by email or SMS. In hospitals and clinics that do not have MY LUZ, the invoice and payment details are always sent by email or SMS.
